We all dispense advice during clinical encounters, often believing that information and education will help our patients and clients improve. But many continue to be surprised when our patients and clients return in much the same state that we last saw them. What gives? And what can we do? In this webinar, participants will learn about the person-centered communication style of motivational interviewing. Participants will discover strategies that can help patients and clients find their motivation for making behavior changes and treatment decisions that lead, not only to improved  health, but also to an improved relationship between patient and practitioner.